EXCHANGES & RETURNS

RETURNS POLICY

We hope you are delighted with every order from www.galvanlondon.com. However, if you are not completely satisfied with your item(s), you have 14 days from the delivery date to return your order for a refund, exchange, or credit note, valid for 12 months. Please note that a non-refundable £10 restocking fee will apply. Items received outside this period will not be refunded and will be returned to you.

All products must be returned in unused condition with Galvan labels attached, using our complimentary return slip available through our return portal. Returns that are damaged, soiled, or missing labels will be refused.

Please be aware that items purchased through archive or sample sales are final and not eligible for refunds, exchanges, or credit notes. We also cannot accept returns or claims for Galvan pieces bought from other retailers or second-hand sites.

In-store purchases are non-refundable, but we do offer an exchange or store credit within 14 days of purchase.

Please note that duties and taxes are non-refundable.

 

ARRANGING A RETURN

    1. Log into our return portal with your order number with the # prefix and email address used to place the order: https://returns.galvanlondon.com/
    2. Follow the instructions on the portal, selecting the reason for the return, and if you would like to request a refund, exchange or credit note.   
    3. Please pack your items securely in the original box and include the original invoice from your order inside the package.
    4. Print the return waybill label downloaded from our return portal and affix it to the outside of the box, removing any other label on the parcel. The waybill label should always be visible at the front of the parcel.
    5. If you are outside the UK, please affix all 3 copies of the commercial invoices to the front of the box. This will help avoid any delays at UK customs and thus with your refund. Please do not use any commercial invoices or paperwork used to ship the order to you. 
    6. Please drop off the parcel at the drop off locations from UPS or schedule a pick-up.
      UPS access point locator

Once item(s) have been duly received and inspected, a refund will be issued to the original form of purchase payment within 14 working days. For exchange items, the confirmed exchange item will be shipped. Notification via email will be issued at this stage. 

 

FAULTY ITEMS

Prior to shipment, your order undergoes a thorough quality check with our warehouse team. However, if you receive an item which you feel is damaged or faulty, please contact customerservice@galvanlondon.com immediately with your order number and email used to place the order. Our Customer Service team will be in contact to offer an exchange (subject to applicability and availability).   

 

ORDER CANCELLATION OR MODIFICATION 

If you wish to modify or cancel your order, please contact our Customer Service team on +44 (0) 20 3011 5730 or via e-mail customerservice@galvanlondon.com as soon as possible. We will do our best to accommodate your request, however we cannot guarantee your order can be changed once submitted. Once an order has been shipped it can no longer be modified or cancelled.